Shipping policy

1. Processing Time:

Pre-Made items and blanks are processed within 1-2 days. Orders are not shipped or delivered on major federal holidays.

2. Shipping Rates and Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery on pre-made and blank items is between 3-5 business days. Estimated delivery on custom embroidery and custom engraved items will be followed up with an email from a representative from Zia Embroidery. 

3. Shipping Confirmation & Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes:

Zia Embroidery and Laser Engraving is not responsible for customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc)

5. Damages:

Zia Embroidery and Laser Engraving is not liable for any products damaged or lost during shipment. If you received your order damaged, please contact the shipment carrier to file a claim